TERMS & CONDITIONS
By using our website and proceed to book one of our properties, you are deemed to have read the following terms and conditions.
- 1. Reservation
To proceed into reservation of one of our villas, a deposit normally about 25% of the total amount is required. This could be completed by either bank transfer or credit card.
- Payment by Credit Card
If you choose to pay with credit card, you will be redirected to live pay system of “Eurobank Ergasias S.A" a secure website of our cooperative bank to complete the transaction. The credit cards accepted are: VISA, Μastercard, Maestro or Prepaid.
Online transaction security is our first priority. As a consequence, live-pay platform uses security mechanisms that conform to the highest standards of security, certified by Verisign.
- Bank Transfer
You will be provided our company's bank account and all the details needed to complete the payment. We would require to be sent the bank document by email.
Once the payment has been received, we will sent you the rental agreement and receipt with all the details regarding your reservation. You are responsible to read and correct any mistakes if existed and make us aware by email.
The remaining amount can be paid via bank transfer or credit card too, about 2 weeks prior arrival. Alternatively, you can pay the remaining amount in cash upon arrival.
- 2. Alteration or cancellation
If you cancel your reservation at least 60 days prior to arrival, we will refund your deposit (excluding transaction fees). If you cancel your reservation less than 60 days prior to arrival, the deposit will not be refunded.
You can modify your reservation (dates, property etc) once the new conditions can be accepted depending on availability. We advise that you let us know as soon as possible.
- 3. Check in/ Check out, Number of People
The number of guest should not exceed the number referred at the rental agreement. We do not hold any responsibility for the extra people.
Check in time is usually after 14.00 local time. Check out time is usually at 11.00. If there are any changes, we will let you know. Sometimes, check in and check out are flexible.
- 4. Pool and outdoor area
While all pools are built to the standards of the Greek Tourism Organization, parents have full responsibility for supervising their children. Children under the age of 12 are not permitted to use the pool or hot tubs at any time without adult supervision. Diving is also prohibited.
In any case you will be provided emergency contact numbers.
- 5. Damages and responsibility
Guests have to leave the property at the same condition of cleanness and repair as upon arrival. Any damages are guests' responsibility and an adequate amount of money has to be paid according to the damage as a compensation. Damage deposit is also needed in some of our properties and of course is refunded.
- 6. Housekeeping
Housekeeping service is provided once or twice a week. The owner is obliged to have the house cleaned upon arrival and also clean it once or twice every week during the stay depending on the terms & conditions of each property. While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. We do not permit towels or linens to be taken from the units. If you wish for the villa to be cleaned more often, it is possible for an extra charge. Also the final cleaning is included in the price. Pool is cleaned at least twice a week.
- 7. Services
We can arrange anything you may need during your stay at your villa to ensure that you will have unforgettable holidays : transfers to any place you wish, car hire with free car delivery at your villa or airport, massage from professionals, diving course, safari to explore picturesque villages, excursions to visit Spinalonga, Samaria Gorge, yacht hire to party / swim / fish in the crystal clear Cretan sea. All the services above are available at extra charge depending on availability and weather conditions. Muses Travel does not hold any responsibility in case of accidents, cancellation(due to weather conditions if affected) or postponements of the services booked.